Privacy Policy

Last updated 29 October 2026. This policy explains what Ignite PC collects when you use the Ignite PC website and application, why, and what you can do about it.

What we collect

Account

Username, email address and a hashed password. We use them to sign you in, to send verification, password reset and purchase emails, and to show you your licences.

Licensing

A hashed hardware identifier for each PC you sign in from (derived from the motherboard, CPU, system disk and Windows installation id). It lets us enforce the per-PC limits of each edition. The raw serial numbers never leave your PC; only the hash does.

Purchases

The name, email, postal code, country and (for businesses) company details you enter at checkout, the product bought and the amount. Card details go directly to Stripe and are never seen by us. Stripe's own privacy policy applies to the payment itself.

Health snapshots and usage

When the app is signed in it sends short health snapshots: Windows version, CPU name, disk and memory totals, startup item count, uptime, last clean size and a health score. It also records which features you use (for example "clean", "tweak_apply") with counts, and crash reports with the error message and stack trace. These power the dashboard, the weekly report email, the fleet view for Enterprise accounts and our own improvement of the product. You can turn usage statistics and crash reports off in the app's Settings; health snapshots stop too. An Enterprise Plus organisation can require the setting for its members, in which case the switch is shown as required in Settings.

Website

Standard server logs (IP address, pages requested, browser type) kept for security and kept no longer than 30 days. We use a session cookie to keep you signed in and a CSRF token to protect forms. We do not use advertising trackers.

We count visits ourselves rather than through a third party. Each page view records the page, the referring site, the browser and device type, the country and a visitor id made from a one-way hash that changes every day, so it cannot be turned back into you or used to follow you from one day to the next. Clicks on the download button are counted the same way. No cookie is set for this, your IP address is not stored, and nothing is shared with anyone. Browsers that send the Global Privacy Control signal are not counted at all.

What we do not collect

The contents of your files, your browsing history, passwords stored in your browsers, or the names of the files the cleaner deletes. Cleaning, tweaking and scanning happen entirely on your PC.

Emails

We send transactional emails (verification, password reset, receipts, organisation invitations, and alerts or weekly reports you have turned on). Marketing emails are sent only if you opted in at checkout, and every one has an unsubscribe link.

Sharing

We share data only with the providers needed to run the service: our hosting provider, Stripe for payments, and our email delivery provider. If you join an organisation on Ignite PC, its owner and administrators can see the name, health and last-seen time of the PCs you sign in from. We do not sell personal data.

Retention

Account data is kept while the account exists. Health snapshots are kept for 180 days, usage events for 90 days, crash reports until resolved and for 90 days after. Order records are kept for as long as tax law requires. Delete your account by emailing us and we remove everything except the order records we must keep.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to a use of it, by emailing [email protected]. Where you live in the EU, UK, Canada or another place with a data protection regulator, you also have the right to complain to that regulator.

Security

Passwords are hashed, traffic is encrypted with TLS, access tokens are short-lived and tied to the PC they were issued to, and administrative access to the service is limited to the people who run it.

Children

Ignite PC is not directed at children under 16 and we do not knowingly collect their data.

Contact

Ignite PC
[email protected]